IT professional with over 15 years of experience in product management, project management, release management and relationship management. Experience in waterfall and agile software delivery methodology, new development and re-platforming.

PROFESSIONAL EXPERIENCE

Tacit Knowledge is an IT consultancy specializing in ecommerce, content management systems and mobile applications development. Tacit Knowledge has sales and development offices in San Francisco, New York and London, and offshore development in Guadalajara, Mexico and Chisnau, Moldova.

Project Management Practice Lead, Senior Project Management Consultant, Agile coach

·       Consulting Project Manager focusing on delivering projects on time using a mix of agile and traditional methods.

·       Collaborate with clients to understand the impacts of re-prioritization, project extensions and budget variances.

·       Oversee teams comprised of client representatives and multiple agencies involved in delivery

·       Iteration Management and Agile best practice coaching.

v  Implemented an Adobe CQ5 Content Management System for the world's leading supplier of athletic shoes and apparel.

v  Turned around a project in crisis for HEB Supermarkets and launched an ATG based ecommerce system, leading to follow on work.

Gap Inc. Direct , the online division of Gap, Inc., is responsible for over $1 billion in annual revenue. The IT department builds and maintains the ecommerce tools and presence for the company's 5 online brands: Gap, Banana Republic, Old Navy, Athleta and Piperlime.

Senior Project Portfolio Manager

·       Annual Portfolio Planning

·       Ongoing management a portfolio of $40MM+ annual budget of IT business, architectural, infrastructure and maintenance projects.

·       Oversee the management of resource allocation and contingent labor sourcing.

v  Prepare annual capital projects portfolio to secure funding.

v  Create and maintain a portfolio dashboard and review process to aid executives in critical portfolio management decisions.

Senior Project Manager

·       For Agile Projects, lead teams through Inception and Development as Iteration Manager.

·       Lead Iteration Close/Open meetings and track metrics to identify efficiencies in releasing quality software.

·       Managed all Project Management aspects of both business facing and technical architectural projects. Defined and scoped projects, and manage LOE, budgets and schedules.

·       Acted as liaison between Project Sponsors, Business Owners, Design, Development, Quality Assurance, Operations, Corporate Entities and 3rd party vendors.

v  Led project to re-factor build and deployment methodology creating consistent code branching, deployment and release methodologies leading to a consistent, predictable release cycle.

Release Manager

·       Worked with business owners and shared resources to plan and schedule releases.

·       Maintained Release Calendar planning IT releases and Marketing driven events for all online Gap brands.

·       Liaison for 3rd party ISP management overseeing change control methodolgy.

v  Led effort to build out new production facility as final effort to cutover to new platform working closely with 3rd party MSP.

v  Created repeatable processes for change management.

Fulcrum Legal Graphics is a boutique graphics firm specializing in helping attorneys explain complex legal and technical concepts to judges and juries nationwide.

·       Responsible for client management throughout project life cycle.

·       Collaborated with trial attorneys and legal teams to develop convincing courtroom graphics, animations and video presentations.

·       Wrote scripts, developed storyboards, templates and imagery for stills and animations.

·       Managed graphic artists, animators and video editors.

·       Created proposals and budgets for clients. 

v  Created automated process for developing presentations to provide faster turnaround time and feedback from clients.

v  Created billing spread sheets and automated processes for consistent work flow.

eMarker was a mobile device used to electronically mark songs heard on the radio. It was the top selling Sony electronics product under $30 on amazon.com and winner of Sony's President's Award.

·       Defined and prioritized new business opportunities, product requirements and site enhancements.

·       Performed strategic business analysis to demonstrate ROI and P&L impact of service.

·       Created and managed consumer research and feedback regarding usage, behavior of functionality and content.

·       Developed product roadmap and partnered with technical staff to make strategic tradeoffs to ensure speed to market.

·       Led cross-functional teams through development process for new online products.

v  Successfully launched 2.0 version of website based on customer research, user testing and business requirements.

Bigstep provided browser-based tools and services for small businesses to create a website, and to grow and manage their businesses online. Bigstep was acquired by Affinity Internet. Promoted from Product Manager to Director.

·       Analyzed customer feedback, competitive analysis, and independent, subscription and contracted research.

·       Defined product strategy, roadmap and features. Managed the design, implementation and launch of new products and revisions.

·       Led cross-functional teams through development process for new products and product revisions.

·       Evaluated, negotiated and managed vendor relationships.

·       Hired and trained Product Managers.

v  Launched completely integrated Online Merchant Application, Approval and Configuration process allowing small business owners to accept credit cards online and manage transactions.

v  Responsible for top revenue generating service providing merchant accounts to retailers, resulting in over $1MM of transactions in the first year.

Now an amazon.com Alliance Member, CDNOW was a leading online music retailer, selling over

500,000 items including CDs, DVDs, videos and digital downloads.

·       Led cross-functional teams through development process for new products resulting in increased sales and ease of use.

·       Managed products including affiliate programs, collaborative filtering engines and new merchandising lines.

·       Conducted Focus Groups & User Testing to improve usability and increase sales.

·       Prepared Flow Charts, Interactive Models & Information Architecture.

·       Managed operations of commerce and community focused web sites. Responsible for strategy, implementation and analysis of new store features.

v  Built team of content producers to manage content across community web sites

v  Researched, pitched and received funding for, managed development and launch of Affiliate program leading to 3x increase in members and referrals.

EDUCATION & TRAINING